Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 28 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our toy safety report.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Report | CALPIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

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Capital One says it can show up at cardholders' homes, workplaces

Los Angeles Times: Emily Rusch, Executive Director of the California Public Interest Research Group, a consumer advocacy organization, said it's especially troubling for Cap One to declare itself a spoofer as people grapple with recent security breaches involving Target, Neiman Marcus and other businesses.

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News Release | CALPIRG Education Fund | Consumer Protection

Report: Capital One Most-Complained-About Credit Card Company in California

Sacramento, CA - California consumers file more complaints about Capital One than any other credit card company, according to a report released today by CALPIRG Education Fund. The report, which looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database, also found that California consumers filed the most credit card complaints.

> Keep Reading
Report | CALPIRG Education Fund | Consumer Protection

Credit Cards, Consumer Complaints

California consumers file more complaints about Capital One than any other credit card company, according to a report released today by CALPIRG Education Fund. The report, which looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database, also found that California consumers filed the most credit card complaints.

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Trouble in Toyland? Expert Talks Holiday Toy Safety for Children

Sabrina Rodriguez tackles toy safety with CALPIRG’S Garo Manjikian.

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'Trouble in Toyland' report reveals toxic, dangerous toys

This year's survey revealed the results of lab tests on toys for toxic chemicals. Some items on the list of high toxic items came as a shock to parents, like a Ninja Turtle pencil box, which is being sold at select Toys-R-Us stores.

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Calpirg Releases Annual Hazardous Toy Report

The report says small kids are still at risk from toys containing lead, phthalates (thal-ates) and other chemicals. Researchers also found toys for toddlers with parts small enough to cause choking.

> Keep Reading
News Release | CALPIRG Education Fund | Consumer Protection

Survey Finds Dangerous Toys on Store Shelves

CALPIRG releases 28th annual Trouble in Toyland report, which finds dangerous and toxic toys still on America’s store shelves hazardous toys despite recent progress.

> Keep Reading
News Release | CALPIRG Education Fund | Consumer Protection

Report: In California, Experian Gets Big Complaints

A new CALPIRG Education Fund report finds that California had the highest number of credit report complaints (1,526) while it ranked in 5th place nationally in credit report complaints per 100,000 residents.

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Report | CALPIRG Education Fund | Public Health, Consumer Protection

Comments on the Blue Shield of California Proposal to Increase Small Employer Health Insurance Rates, Effective July 1, 2013.

After analysis of the complete filing – inclusive of the three subsequent submissions – it appears that for the most part, Blue Shield provided sufficient background data for the requested rate increase. However, we note that it took repeated requests for Blue Shield to provide the information necessary to justify the rate increase.

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Prescription for Danger

New report shows that compounding pharmacies have been exploiting loopholes in the regulatory system for at least a decade.

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Report | CALPIRG Education Fund | Public Health, Consumer Protection

CalHEERS: Protecting Consumer Data by Developing and Implementing Strong Physical, Technical and Administrative Security Safeguards

CALPIRG Education Fund is pleased to provide recommendations on best practices and standards for the development and implementation of strong physical, technical and administrative security safeguards for the CalHEERS data ecosystem.

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Report | CALPIRG Education Fund | Consumer Protection, Health Care

CALPIRG joint letter on Consumer protection for “California Covered”

CALPIRG joins a coalition of consumer advocates in preventing risks to consumers using the new health benefits exchange known as “California Covered.”

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Report | CALPIRG Education Fund | Consumer Protection, Health Care

Comments on the Aetna Life Insurance Company Proposal to Increase Rates

Nearly 70,000 Californians in small group insurance plans will see rate hikes averaging 8%, with some as high as 22%, if the premium rate hike proposed by Aetna Life Insurance Company go forward. After careful analysis of Aetna’s filing, CALPIRG is concerned that Aetna has not provided sufficient information to justify this rate increase.

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Blog Post | Consumer Protection

Vote Yes on Prop 37 | Emily Rusch

CALPIRG supports Prop 37 and encourages you to support it, too. The concept behind Prop 37 is simple. Should we as consumers know more about what is in our food? Should we know if our food contains genes that are modified through engineering? 

> Keep Reading
Blog Post | Consumer Protection

CFPB says 1 in 5 credit scores sold to consumers have "meaningful" differences from scores lenders use | Ed Mierzwinski

CFPB has confirmed what consumer advocates have been saying all along - credit scores heavily marketed to consumers aren't the same as those used by lenders.

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Blog Post | Consumer Protection

Parties Take a Stand for an Open Internet In 2012 | Jon Fox

There is at least one issue that both parties seem to agree on during this election cycle – that the Internet should remain free and open.

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Blog Post | Consumer Protection

California AG Launches New Privacy Enforcement and Protection Unit | Jon Fox

CALPIRG applauds the creation of the Privacy Enforcement and Protection Unit in the Department of Justice.

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