Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 28 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our toy safety report.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | CALPIRG Education Fund | Consumer Protection

Report: Capital One Most-Complained-About Credit Card Company in California

Sacramento, CA - California consumers file more complaints about Capital One than any other credit card company, according to a report released today by CALPIRG Education Fund. The report, which looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database, also found that California consumers filed the most credit card complaints.

> Keep Reading
Report | CALPIRG Education Fund | Consumer Protection

Credit Cards, Consumer Complaints

California consumers file more complaints about Capital One than any other credit card company, according to a report released today by CALPIRG Education Fund. The report, which looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database, also found that California consumers filed the most credit card complaints.

> Keep Reading
News Release | CALPIRG Education Fund | Consumer Protection

CALPIRG’s Top Tips for Online Shopping

CALPIRG releases holiday online shopping guide to help California consumers save money and stay safe online as they shop.

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News Release | CALPIRG Education Fund | Consumer Protection

CALPIRG Releases Q&A on Net Neutrality & How to Protect the Web

CALPIRG Ed Fund releases new report titled, “Net Neutrality: What’s At Stake & How to Protect It,” defining net neutrality, explaining its relevance, outlining appropriate regulatory responses, and concluding with a Question & Answer on net neutrality.

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Report | CALPIRG Education Fund | Consumer Protection

Net Neutrality: What’s At Stake & How to Protect It

CALPIRG releases briefing paper on net neutrality, explains its relevance, outlines appropriate regulatory responses, and concludes with a Question & Answer section on net neutrality.

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News Release | CALPIRG Education Fund | Consumer Protection

Report: In California, Experian Gets Big Complaints

A new CALPIRG Education Fund report finds that California had the highest number of credit report complaints (1,526) while it ranked in 5th place nationally in credit report complaints per 100,000 residents.

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News Release | CALPIRG Education Fund | Consumer Protection, Higher Ed

New Report Identifies Most Troublesome Private Lenders to Students

A new CALPIRG Education Fund report, “Private Loans, Public Complaints, is the second in a series that analyzes the data in the CFPB’s Consumer Complaints Database. This report focuses on complaints about private student loans, which are the riskiest and most expensive way to pay for a college education.

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News Release | CALPIRG | Consumer Protection

California Moves to Respect Consumer’s Online Privacy

Governor Jerry Brown signs AB 370 (Muratsuchi) into law, expanding what website operators must include in their privacy policies.

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News Release | CALPIRG Education Fund | Consumer Protection

New Report Identifies Banks Consumers Complain About Most

Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks.

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News Release | CALPIRG Education Fund | Consumer Protection

Report on Mobile Payment Systems

CALPIRG Education Fund) releases a new report titled, “The Future is Calling: A Consumer Guide to Mobile Payment Systems.” The report explains how this new technology works and provides consumers with the information they need to best utilize mobile payment systems in a safe and secure way.

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Report | CALPIRG Education Fund | Consumer Protection

Trouble in Toyland 2012

Survey Finds Dangerous Toys on Store Shelves. CALPIRG Provides Shopping Tips & Mobile Website To Help Parents Shop Safe.

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Report | CALPIRG Education Fund | Consumer Protection, Health Care

Your Price May Vary

New report finds that the price charged for common surgeries varies dramatically from one region to another within California.

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Report | CALPIRG Education Fund | Consumer Protection

Still @ Risk

New Report on technology & identity theft shows that California victims lost more money in identity theft cases Investigated in 2011 than in previous year.

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Report | CALPIRG Education Fund | Consumer Protection, Higher Ed

The Campus Debit Card Trap

Banks and other financial firms take advantage of partnerships with colleges and universities, harming students.

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Report | CALPIRG Education Fund | Consumer Protection

Making the Right Call

CALPIRG Education Fund releases new cell phone shoppers’ guide offering simple tips consumers can take to save money when buying a new cell phone.

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Blog Post | Consumer Protection

FTC Offers Consumers Tips on Unwanted Robocalls | Jon Fox

FTC Offers Consumers Tips on How to Respond to Unwanted Robocalls + Helpful Video.

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Blog Post | Consumer Protection

On the Internet, Everyone Knows If You're A Big Dog, Or Just A Dog | Ed Mierzwinski

A Wall Street Journal story today has everyone talking about how Internet sites use profiles and cookies to offer different customers different offers, or the same product for different prices. On the Internet today, everybody knows whether you're a big dog, or just a dog.

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Blog Post | Consumer Protection

As Wireless Plans Change, Consumers Are Priced Out

Verizon announced earlier this week that they would no longer be offering customers cheaper options for limited voice and text plans, shifting to unlimited voice and text minutes instead. While this change may benefit families or business on shared accounts, it will lead to price hikes for most individual smart-phone users.

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Blog Post | Consumer Protection

IPv6 Day - The Most Important Day You Never Heard Of | Jon Fox

Today marks the beginning of one of the greatest technological overhauls since mankind adopted paper money, with grave implications towards online privacy.

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