Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 28 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our toy safety report.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection

FTC Chairwoman Answers Privacy Questions on Reddit | Jon Fox

Maureen Ohlhausen, the newly appointed FTC Commissioner, took questions on a broad range of privacy issues on Reddit, a user-generated interactive news website.

> Keep Reading
Report | CALPIRG Education Fund | Consumer Protection, Higher Ed

Private Loans, Public Complaints

New report, “Private Loans, Public Complaints” is the second in a CALPIRG Education Fund series that analyzes the data in the CFPB’s Consumer Complaints Database, which accepts complaints relating to a variety of financial products and services.

> Keep Reading
News Release | CALPIRG Education Fund | Consumer Protection, Higher Ed

New Report Identifies Most Troublesome Private Lenders to Students

A new CALPIRG Education Fund report, “Private Loans, Public Complaints, is the second in a series that analyzes the data in the CFPB’s Consumer Complaints Database. This report focuses on complaints about private student loans, which are the riskiest and most expensive way to pay for a college education.

> Keep Reading
News Release | CALPIRG | Consumer Protection

California Moves to Respect Consumer’s Online Privacy

Governor Jerry Brown signs AB 370 (Muratsuchi) into law, expanding what website operators must include in their privacy policies.

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News Release | CALPIRG Education Fund | Consumer Protection

New Report Identifies Banks Consumers Complain About Most

Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks.

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News Release | CALPIRG Education Fund | Consumer Protection

CALPIRG Releases New Report on Mobile Payment Systems

CALPIRG Education Fund) releases a new report titled, “The Future is Calling: A Consumer Guide to Mobile Payment Systems.” The report explains how this new technology works and provides consumers with the information they need to best utilize mobile payment systems in a safe and secure way.

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News Release | CALPIRG | Public Health, Consumer Protection

New Report Documents a Decade of Safety Violations by Compounding Pharmacies

New CALPIRG report finds recent meningitis outbreak was simply the latest and deadliest in a long line of errors and risky practices by compounding pharmacies.

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News Release | CALPIRG | Consumer Protection

California Moves to Respect Consumer’s Online Privacy

CALPIRG supports AB 370 (Muratsuchi) which would require websites to disclose whether or not they honor consumer requests to disable online tracking.

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News Release | CALPIRG Education Fund | Consumer Protection

Doing Your Taxes: CALPIRG answers consumers' questions

CALPIRG Education Fund provides an online Questions & Answer guide to paying federal and state taxes.

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News Release | CALPIRG Education Fund | Consumer Protection

New FTC Report Highlights Top 10 Consumer Complaints for 2012.

California sees big increase in fraud and identity theft complaints.

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10 Reasons We Need The CFPB Now

This report outlines predatory financial practices that hurt consumers and helped collapse the economy, costing us eight million jobs, millions of foreclosed homes and trillions of dollars in lost home and retirement values. It explains these and other emerging problems as “10 Reasons We Need The Consumer Financial Protection Bureau Now.”

> Keep Reading
Report | Americans for Financial Reform (AFR) & University of Massachusetts, Amherst | Consumer Protection

How Wall Street Speculation is Driving Up Gasoline Prices Today

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Big Banks, Bigger Fees

Since Congress largely deregulated consumer deposit (checking and savings) accounts beginning in the early 1980s, the PIRGs have tracked bank deposit account fee changes and documented the banks’ long-term strategy to raise fees, invent new fees and make it harder to avoid fees. 

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Big Banks, Bigger Fees

Since bank deregulation began in the early 1980s, the PIRGs and other consumer groups have conducted numerous studies documenting skyrocketing consumer banking fees. Our studies have helped to focus national attention on the problem of skyrocketing bank fees. Our results are substantiated by the results of the Federal Reserve Board's annual fee reports to Congress.

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Report | CALPIRG Education Fund | Consumer Protection, Safe Energy

The Campus Credit Card Trap:

College students are among the most prominent targets for this marketing.   They are young and understand that they need credit to get ahead in the world. Some need credit because of the rising cost of a college education. Finally, most of them are clumped together on campuses that they either commute to or live at. This makes them easy to target.

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Blog Post | Budget, Consumer Protection, Democracy, Food

Tragedy reinforces need for Homeowners’ Bill of Rights | Jon Fox

Californin man's death is further evidence that big banks have failed consumers.  

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Blog Post | Consumer Protection

Do Not Track gets another push | Jon Fox

FTC tells congress of need for meaningful Do Not Track policies.

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Blog Post | Budget, Consumer Protection, Higher Ed

New FCC rules to prevent cramming on landline phone bills | Jon Fox

FCC announces new rules to stop “Cramming” on land lines, ignores wireless phone lines.

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Blog Post | Consumer Protection

LA Times highlights failure to provide cheap broadband Internet | Jon Fox

LA Times columnist David Lazarus highlights the fact that the USA is falling behind the rest of the world in providing access to low coast quality Internet service.

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Blog Post | Consumer Protection

CFPB Release new tools to help students manage debt | Jon Fox

The Consumer Financial Protection Bureau (CFPB) launches a beta version of the Financial Aid Comparison Shopper - an interactive online tool designed to help students plan for the costs of higher education.

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TOY SAFETY TIPS ON-THE-GO

From toxic chemicals to choking hazards to dangerous magnets, see what dangerous toys to watch out for while you shop.

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