Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | CALPIRG | Consumer Protection

CALPIRG Questions Experian/T-Mobile Giving Experian Breach Victims Credit Monitoring

Reports indicate Experian lost data for 15 million customers and applicants of the wireless phone company T-Mobile, including names, addresses and birth dates and social security numbers, among other information breached from the consumer files. How can all of the 200 million consumers with Experian credit reports trust that Experian is really protecting them?

> Keep Reading

How Volkswagen Could Compensate Diesel Owners

We explain the core demand of our "Make VW Pay Campaign" in this story by New York Times columnist Ron Lieber:

He asks: "Why not just ask for whatever the cars were worth on the day before news of the scandal broke"

Our reply: "Ed Mierzwinski, consumer program director at U.S. PIRG, says that the drivers deserve more."

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Sacramento Bee: CALPIRG calls for full rebates, stiff penalties in Volkswagen scandal

The California Public Interest Research Group, the Sacramento-based public advocacy organization, on Wednesday called for full rebates to nearly 500,000 U.S. Volkswagen customers who bought diesel cars equipped with technology to pass smog tests but emit pollutants in excess of government standards during normal operation.

> Keep Reading
News Release | CALPIRG | Consumer Protection

CALPIRG Demands Real Penalties for Volkswagen and Full Rebates for Customers

A leading consumer group today demanded that Volkswagen be held fully accountable for its “defeat device” scheme to trick EPA pollution tests. The group also called for full rebates to the nearly 500,000 customers deceived into joining the scheme by VW’s false promises of “clean” diesel cars.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection, Make VW Pay

We Launch “Make VW Pay Campaign” Over EPA Cheating Scandal

Today we launched a “Make VW Pay Campaign” as VW's CEO resigned over the scandal surrounding its "defeat device" scheme (and subsequent cover-up) to trick EPA pollution monitoring computers in nearly half a million diesel cars sold in the U.S. We are demanding a full rebate in buy backs to customers and other accountability.

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Calpirg Releases Annual Hazardous Toy Report

The report says small kids are still at risk from toys containing lead, phthalates (thal-ates) and other chemicals. Researchers also found toys for toddlers with parts small enough to cause choking.

> Keep Reading
News Release | CALPIRG Education Fund | Consumer Protection

Survey Finds Dangerous Toys on Store Shelves

CALPIRG releases 28th annual Trouble in Toyland report, which finds dangerous and toxic toys still on America’s store shelves hazardous toys despite recent progress.

> Keep Reading
News Release | CALPIRG Education Fund | Consumer Protection

Report: In California, Experian Gets Big Complaints

A new CALPIRG Education Fund report finds that California had the highest number of credit report complaints (1,526) while it ranked in 5th place nationally in credit report complaints per 100,000 residents.

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News Release | CALPIRG Education Fund | Consumer Protection, Higher Ed

New Report Identifies Most Troublesome Private Lenders to Students

A new CALPIRG Education Fund report, “Private Loans, Public Complaints, is the second in a series that analyzes the data in the CFPB’s Consumer Complaints Database. This report focuses on complaints about private student loans, which are the riskiest and most expensive way to pay for a college education.

> Keep Reading
News Release | CALPIRG | Consumer Protection

California Moves to Respect Consumer’s Online Privacy

Governor Jerry Brown signs AB 370 (Muratsuchi) into law, expanding what website operators must include in their privacy policies.

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Report | CALPIRG Education Fund | Consumer Protection

Policing Privacy:

This report summarizes interviews CALPIRG Education Fund held with law enforcement officers from California and other cities with high identity theft rates.

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Report | CALPIRIG Education Fund | Consumer Protection

Privacy Denied

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Report | CALPIRG Education Fund | Consumer Protection

Common Sense Accounting Reforms For California Investors And Taxpayers

The California marketplace is plagued by increasing conflict-of-interest problems that lead to inaccurate corporate audits, an upsurge in “earnings restatements”, and a loss of investor confidence.

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Report | CALPIRG Education Fund | Consumer Protection

Rent-A-Bank Payday Lending:

One consequence of deregulation of interest rates, high credit card interest rates and high bank fees has been the rapid growth of the alternative financial services (or fringe banking) industry, which includes check cashing outlets, payday loan companies, rent-to-own stores, high cost second mortgage companies, sub-prime auto lenders, traditional pawn shops and the growing business of auto title pawn companies. This report examines payday lending in detail.

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Blog Post | Consumer Protection

Public Utility De-Regulation: A Losing Game for Consumers | Jon Fox

San Francisco Chronicle reportes that state de-regulation of copper-wire phone lines leads to skyrocketing price hikes for consumers.

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Blog Post | Consumer Protection

Consumers Push Back, Stand UP for Privacy | Jon Fox

2012 was a watershed year for consumers.  Over the past year millions of Internet users took action to protect a safe and open Internet.

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Blog Post | Consumer Protection

Citing Safety Concerns, Buckyballs maker to stop selling magnetic toys | Jon Fox

Maker magnetic Buckyballs announces that it will stop selling dangerous product.

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Blog Post | Consumer Protection, Food

California’s Initiative to label GMOs defeated, but States taking up the Fight | Jon Fox

Unfazed by the defeat of Prop 37 in California, consumer groups are working across states for labeling and have united as the Coalition of States for Mandatory GMO Labeling.

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Blog Post | Consumer Protection

Vote Yes on Prop 37 | Emily Rusch

CALPIRG supports Prop 37 and encourages you to support it, too. The concept behind Prop 37 is simple. Should we as consumers know more about what is in our food? Should we know if our food contains genes that are modified through engineering? 

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