Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | CALPIRG | Consumer Protection

CALPIRG Demands Real Penalties for Volkswagen and Full Rebates for Customers

A leading consumer group today demanded that Volkswagen be held fully accountable for its “defeat device” scheme to trick EPA pollution tests. The group also called for full rebates to the nearly 500,000 customers deceived into joining the scheme by VW’s false promises of “clean” diesel cars.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection, Make VW Pay

We Launch “Make VW Pay Campaign” Over EPA Cheating Scandal

Today we launched a “Make VW Pay Campaign” as VW's CEO resigned over the scandal surrounding its "defeat device" scheme (and subsequent cover-up) to trick EPA pollution monitoring computers in nearly half a million diesel cars sold in the U.S. We are demanding a full rebate in buy backs to customers and other accountability.

> Keep Reading
Blog Post | Consumer Protection, Health Care

Pro-Consumer Healthcare Bills Pass Legislature, Await Governor's Signature | Jason Pfeifle

Late last week the California State Legislature passed a series of bills designed to help prevent unfair medical charges, excessive health insurance rates, and misleading information about access to health care providers. Together these bills, if signed into law by Governor Jerry Brown, will help promote a more consumer friendly and affordable health care system in California.

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Los Angeles Times: Consumer Bureau Chalks Up Victories

"The Consumer Financial Protection Bureau is the little agency Wall Street banks and debt collectors love to hate because it works for consumers, not them," said Emily Rusch, executive director of the California Public Interest Research Group. For the first time, we have an agency that's looking out for our interests instead of the banks' interests."

> Keep Reading
Blog Post | Consumer Protection

House holds stacked hearing to attack retirement savings rule proposal | Ed Mierzwinski

The House Financial Services Committee is holding a typically stacked hearing -- one consumer-side witness against four Wall Street-backed lobbyists  -- to attack the important retirement savings rule proposed by the Department of Labor. The rule simply requires retirement advisors to put the customer's needs  -- not their own compensation -- first.

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News Release | CALPIRG Education Fund | Consumer Protection

New Report Identifies Banks Consumers Complain About Most

Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks.

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News Release | CALPIRG Education Fund | Consumer Protection

Report on Mobile Payment Systems

CALPIRG Education Fund) releases a new report titled, “The Future is Calling: A Consumer Guide to Mobile Payment Systems.” The report explains how this new technology works and provides consumers with the information they need to best utilize mobile payment systems in a safe and secure way.

> Keep Reading
News Release | CALPIRG | Consumer Protection

GOOD NEWS FOR CONSUMERS & FIRMS THAT WANT TO PLAY FAIR

Statement of Jon Fox, CALPIRG Consumer Advocate, on the Senate Confirmation of Richard Cordray to Full Term as Consumer Financial Protection Bureau (CFPB) Director

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28,000 CALIFORNIANS TELL SENATORS TO STOP CODDLING WALL STREET AND CONFIRM CFPB DIRECTOR

CALPIRG leads a delegation of Bay Area community leaders calling on the Senate to confirm Richard Cordray to a full term as director of the Consumer Financial Protection Bureau, present the signatures of more
than 160,000 people, including over 28,000 Californians. 

> Keep Reading
News Release | CALPIRG education Fund | Consumer Protection

New Attorney General Report Finds that 2.5 Million Californians Put at Risk by Electronic Data Breaches

Attorney General  releases new report detailing 131 electronic data breaches that put 2.5 million Californians at risk by exposing their personal information.

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Blog Post | Consumer Protection, Food

California’s Initiative to label GMOs defeated, but States taking up the Fight | Jon Fox

Unfazed by the defeat of Prop 37 in California, consumer groups are working across states for labeling and have united as the Coalition of States for Mandatory GMO Labeling.

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Blog Post | Consumer Protection

Vote Yes on Prop 37 | Emily Rusch

CALPIRG supports Prop 37 and encourages you to support it, too. The concept behind Prop 37 is simple. Should we as consumers know more about what is in our food? Should we know if our food contains genes that are modified through engineering? 

> Keep Reading
Blog Post | Consumer Protection

CFPB says 1 in 5 credit scores sold to consumers have "meaningful" differences from scores lenders use | Ed Mierzwinski

CFPB has confirmed what consumer advocates have been saying all along - credit scores heavily marketed to consumers aren't the same as those used by lenders.

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Blog Post | Consumer Protection

Parties Take a Stand for an Open Internet In 2012 | Jon Fox

There is at least one issue that both parties seem to agree on during this election cycle – that the Internet should remain free and open.

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Blog Post | Consumer Protection

California AG Launches New Privacy Enforcement and Protection Unit | Jon Fox

CALPIRG applauds the creation of the Privacy Enforcement and Protection Unit in the Department of Justice.

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