Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Keeping Children Safe From Dangerous Toys

Every year, as consumers begin purchasing toys for the holiday season, CALPIRG Education Fund visits numerous toy stores, malls and dollar stores to find potentially dangerous toys sitting on store shelves. In November 2015, we released our 30th annual report, "Trouble in Toyland 2015." Over the years, our reports have led to more than 150 recalls and other regulatory actions, helping to remove dangerous products from store shelves and keep children safe.

> Keep Reading
Blog Post | Consumer Protection

30 Years of "Trouble in Toyland," 30 Years of Safety Improvements | Anna Low-Beer

Every year, U.S. PIRG Education Fund releases Trouble in Toyland, a report on toy safety which examines toys bought at major national retailers, looking for safety hazards including toxic toys, choking hazards, labeling violations, powerful magnets, and excessibely loud toys. We continue to find these hazards on store shelves, which indicates the need for continued vigilance and adequate enforcement of safety regulations. But despite lingering dangers, in the last 30 years, we've come a long way in terms of both policy and compliance with standards.

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News Release | U.S. PIRG | Consumer Protection, Make VW Pay

Volkswagen’s $1000 Gift Cards Fall Short

Statement by Mike Litt, National Consumer Advocate with U.S. PIRG, on Volkswagen’s offer of $1,000 in gift cards to customers affected by its emission scandal.

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Blog Post | Consumer Protection, Safe Energy

CALPIRG to CPUC: Utilities should pay consumers fairly for their rooftop solar | Emily Rusch

Today we join 130,000 Californians who have signed petitions urging you to protect net metering, reject new fees, and continue to expand solar access to more Californians.

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Blog Post | Consumer Protection

As CFPB Advances Consumer Protection, Attacks on CFPB Escalate | Ed Mierzwinski

This week, the CFPB took a major step toward establishing a regulation restricting the use of forced arbitration clauses in consumer financial contracts, which give companies what the CFPB's director said was a "free pass from being held accountable by their customers." Meanwhile, on Capitol Hill, powerful bank interests escalated their campaign to defund and defang the bureau, because it works for consumers, not them.

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News Release | CALPIRG Education Fund | Consumer Protection

New Report Identifies Banks Consumers Complain About Most

Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks.

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News Release | CALPIRG Education Fund | Consumer Protection

Report on Mobile Payment Systems

CALPIRG Education Fund) releases a new report titled, “The Future is Calling: A Consumer Guide to Mobile Payment Systems.” The report explains how this new technology works and provides consumers with the information they need to best utilize mobile payment systems in a safe and secure way.

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News Release | CALPIRG | Consumer Protection

GOOD NEWS FOR CONSUMERS & FIRMS THAT WANT TO PLAY FAIR

Statement of Jon Fox, CALPIRG Consumer Advocate, on the Senate Confirmation of Richard Cordray to Full Term as Consumer Financial Protection Bureau (CFPB) Director

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28,000 CALIFORNIANS TELL SENATORS TO STOP CODDLING WALL STREET AND CONFIRM CFPB DIRECTOR

CALPIRG leads a delegation of Bay Area community leaders calling on the Senate to confirm Richard Cordray to a full term as director of the Consumer Financial Protection Bureau, present the signatures of more
than 160,000 people, including over 28,000 Californians. 

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News Release | CALPIRG education Fund | Consumer Protection

New Attorney General Report Finds that 2.5 Million Californians Put at Risk by Electronic Data Breaches

Attorney General  releases new report detailing 131 electronic data breaches that put 2.5 million Californians at risk by exposing their personal information.

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Blog Post | Consumer Protection

Citing Safety Concerns, Buckyballs maker to stop selling magnetic toys | Jon Fox

Maker magnetic Buckyballs announces that it will stop selling dangerous product.

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Blog Post | Consumer Protection, Food

California’s Initiative to label GMOs defeated, but States taking up the Fight | Jon Fox

Unfazed by the defeat of Prop 37 in California, consumer groups are working across states for labeling and have united as the Coalition of States for Mandatory GMO Labeling.

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Blog Post | Consumer Protection

Vote Yes on Prop 37 | Emily Rusch

CALPIRG supports Prop 37 and encourages you to support it, too. The concept behind Prop 37 is simple. Should we as consumers know more about what is in our food? Should we know if our food contains genes that are modified through engineering? 

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Blog Post | Consumer Protection

CFPB says 1 in 5 credit scores sold to consumers have "meaningful" differences from scores lenders use | Ed Mierzwinski

CFPB has confirmed what consumer advocates have been saying all along - credit scores heavily marketed to consumers aren't the same as those used by lenders.

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Blog Post | Consumer Protection

Parties Take a Stand for an Open Internet In 2012 | Jon Fox

There is at least one issue that both parties seem to agree on during this election cycle – that the Internet should remain free and open.

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