Consumer Protection

News Release | CALPIRG Education Fund | Consumer Protection

CALPIRG’s Top Tips for Online Shopping

CALPIRG releases holiday online shopping guide to help California consumers save money and stay safe online as they shop.

Got a problem? Make your voice heard!

There are a number of government agencies responsible for making sure that ordinary Americans have safe, reliable products and services to use.  From cars to bank accounts to pacemakers, the products we use are regulated to ensure that what’s available on the market works.

See which airlines get the most and least complaints

Spirit Airlines generated the most complaints per 100,000 passengers and Southwest the least, according to a study released Thursday.

The study, by the CALPIRG Education Fund, analyzed complaint data for 13 large domestic airlines lodged with the U.S. Department of Transportation’s Aviation Consumer Protection Division from 2009 through 2013. It found that most complaints are about delayed or canceled flights.

News Release | CALPIRG Education Fund | Consumer Protection

Report: Spirit is Most Complained-About Airline

SACRAMENTO — Spirit Airlines passengers are most likely to complain about their experience, according to a report released today by the CALPIRG Education Fund. Among major airlines, Spirit generates the most complaints for its size and generates an increasing number of complaints each year. Other most-complained about firms include Frontier Airlines, United Airlines, and American Airlines.

Report | CALPIRG Education Fund | Consumer Protection

The Unfriendly Skies

It seems as if every consumer has an airline problem story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they have a number of new rights as well as a right to complain, both to the airline and to the government. This report tracks five years of consumer complaints and highlights which airlines received the most complaints and what kinds of complaints were most common.

Report | CALPIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

Capital One says it can show up at cardholders' homes, workplaces

Los Angeles Times: Emily Rusch, Executive Director of the California Public Interest Research Group, a consumer advocacy organization, said it's especially troubling for Cap One to declare itself a spoofer as people grapple with recent security breaches involving Target, Neiman Marcus and other businesses.

News Release | CALPIRG Education Fund | Consumer Protection

Report: Capital One Most-Complained-About Credit Card Company in California

Sacramento, CA - California consumers file more complaints about Capital One than any other credit card company, according to a report released today by CALPIRG Education Fund. The report, which looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database, also found that California consumers filed the most credit card complaints.

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